Shipping Policy
1. Order Processing Time
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All orders are processed within 1–2 business days after receiving your order confirmation email.
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Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time & Delivery
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Standard Delivery: 4–8 business days (depending on your location).
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We currently ship across all serviceable pin codes in India.
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Delivery timelines may vary during high-demand periods or due to unforeseen delays (e.g., weather, strikes, local disruptions).
3. Shipping Charges
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Free shipping on all prepaid orders.
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For Cash on Delivery (COD) orders, a small COD fee may apply, clearly shown at checkout.
4. Order Tracking
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Once your order has been shipped, you'll receive a tracking number via email or SMS.
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You can track your order using the link provided in the message.
5. Incorrect Address or Failed Delivery
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Please ensure you provide accurate shipping details at checkout.
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In case of incorrect/incomplete address, delivery failure, or repeated failed attempts, the order may be returned to us.
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Re-shipping may require additional delivery charges.
6. Damaged or Lost Packages
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If your package is damaged or lost in transit, please contact us within 48 hours of the expected delivery date at support@pawkie.in.
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We will investigate the issue and provide a replacement or refund, as applicable.
7. Contact Us
If you have any questions related to shipping or delivery, feel free to contact us:
📧 support@pawkie.in
📍 New Delhi – 110006, India